2XL Networks

Server problems don't make anyone happy. We recently had a few problems with our mail and database server which required a bit of downtime. Less than 1/2 a day. Still, this is too much. The goal is always 100% uptime. 99% seems like a good number, and honestly 99% uptime is not that hard. We can do better.

When things go right, customers typically don't notice, because they expect things to go right all the time. When things go wrong, people notice. The best you can do is try your best to get things working again, skip sleep if necessary, and make the customers happy.

(For those people who keep shouting "Email is dead!" I have news for you... it is definitely alive, and mission critical.)